Return & Refund Policy
Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can visit your HOWLWEAR customer account, log in to the account, go to the orders, and make a return request for the order that you want. For help, you can contact us at support@howlwear.com.
If your return is accepted, we’ll send you a return notification related to approval, instructions, as well as the pick-up details, etc. You can always contact us for any return questions at support@howlwear.com.
Damages and issues
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- In case the customer receives a defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
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- Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchange
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@howlwear.com.
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- Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode.
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- Note: If you’ve placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.
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- For COD Orders: A coupon code of the ordered value will be sent to your registered email address/contact number within 48 hours after receiving your order at the warehouse and Quality Check of the product(s).